Our refund policy allows you to exchange or refund a product in two cases:

1) The customer received a wrong product

• If a wrong product is delivered to the customer, Customer give back Dispatch to our Wherahouse.
• Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 14 working days.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.

2) The Customer receives damaged goods

• Customers may claim refund if they receive damaged goods however they must provide video proof of this.

• Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.

• If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.

• Refund / Return / Change of product purchased from Omxa.store will be only catered by Omxa team, not at any Omxa Exclusive Store.

PLEASE NOTE: In order to maintain hygiene, fabric products (towels, pillows, etc) cannot be returned if the package is opened.

*Do not accept the parcel if the seal is broken or shows signs of tampering.